Escalation Paths

We will do everything within our power to assist you with any problems or issues that you may have.

1) If you feel that something is not being dealt with correctly, or is not being given the correct level of attention, you should escalate this in the first instance to your Client Service Manager. They will investigate the problem and attempt to find a resolution.

2) If, after this initial escalation step, you feel that more could be done to get the problem resolved, or you have a complaint about the Client Services Management team, the next escalation point is to the Head of Support Services.

3) Following this, if you feel that the complaint deserves more attention still, it should be raised to the Chief Operating Officer, as the final escalation step.